1. Confirm the Dates + Extension Process
Displacement timelines change. Ask how extensions are handled, what notice is needed, and whether rate changes apply after the initial term.
2. Utilities + WiFi: What's Included?
For ALE/loss-of-use stays, clear utility coverage prevents surprise invoices. Confirm what's included (electric, gas, water, trash, internet) and any reasonable usage limits.
Ask for these details
- • Internet speed / reliability
- • Utility coverage + caps (if any)
- • Who pays and when (direct bill vs reimbursement)
3. Household Fit: Occupancy, Pets, Parking
Confirm household size, any pet needs (fees/rules), and parking requirements (garage/driveway). For families, laundry and a full kitchen are usually non-negotiable.
4. Documentation + Communication
Make sure the booking contact, billing contact, and occupant contact are clear. Confirm what documentation is needed for claim files and any placement vendor requirements.